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Return & Exhange

Under the I.R.R. of R.A 7394 (The Consumer Act of the Philippines), a change of mind does not entitle the customer to a refund, return, and/or exchange.

Merchandise with manufacturing defects can be returned for replacement or exchange.

We will gladly accept your return or UNWORN merchandise within seven (7) days of receipt of order for replacement or exchange.

 

CONDITIONS:

  • Item must be in marketable condition (all tags still attached, unwashed & unworn).
  • Item must be returned including the following: box/packaging,any accessories included with the item.
  • Buyer may not apply for the return of the Item due to a change of mind.
  • Please take note that reported items are still subject to quality assessment before replacements or exchange.
  • If Above Conditions are met, kindly read details below to request for an Exchange or Replacement

 

NON-RETURNABLE:

  • Shipping and handling cost incurred are non-refundable.
  • Shipping and handling cost involved in exchanging/returning and sending back the item will be shoulder by the customer.
  • Exchange of items is not allowed in the retail/physical stores.

 

PROCEDURE FOR RETURNING / EXCHANGING THE ITEM

  • Notify our Customer Service immediately within 24 hours starting from the date of delivery. Specify the reason for returning the item/s and the color and/or size of replacement.
  • Our Customer Service will inform the customer if the item for exchange is available. If available, Customer Service Team will immediately advise the customer to send back the item to the standard return address within 24 hours of receipt of email notification.

 

DEFECTIVE / DAMAGED ITEMS

  • Item/s delivered with factory defect/s must be reported immediately within 24 hours upon receipt of the item/s.
  • Defect must not be due to customer misuse or mishandling. 
  • Item/s received that is described as damaged or defective is still subject to quality review before replacement or exchange. If found defective or damaged, KEDS.COM.PH will replace the item and pay for the appropriate shipping costs.
  • You will be held responsible for items until the arrival at our warehouse. Please ensure that the packaging of the items is secured to avoid damage. We strongly advice the use of dependable couriers that provide tracking services and details.
  • All returns are still subject to quality assessment. Items that do not pass a quality check will be transported back to the customer.
  • Beyond 7 days, Exchange or Replacement will be not entertained.

 

APPROVED RETURNS:

  • If Return Acceptance conditions are met, customer can exchange such for a similar item. If returned item is not in stock, customer can exchange with another item.
  • If exchanged item is of lower value than returned item, there will be no refund of the price difference. However, exchanged items can be more than one (1) in order to match or exceed the value of the returned items.
  • If exchanged item is of higher value than returned item, customer must pay the additional amount before delivery of items.

 

DAMAGED OR DEFECTIVE PRODUCT 

We are sorry your an experiencing an issue with your product! To help expedite your concern, please see the general guidelines below  to help determine if your product will be considered defective by our review team. 

 

DEFINITION OF A DEFECTIVE PRODUCT : 
 

A Defective Product is an imperfection in a product that has a manufacturing or design defect.

 

EXAMPLES OF WHAT IS NOT CONSIDERED DEFECTIVE :
 

• Worn stitching, worn soles or frayed webbing due to normal wear.

• Damage that is a result from misuse, normal wear and tear or damage occurred during storage.

• Broken or damages laces, lace retention devices and worn soles.

• Product acquired from aftermarket sources such as online sales, liquidator, consignment shops, and other e-commerce channels.

• Improper fit. Fit is the responsibility of the owner and should be assured within return window.

• Comfort issues